Refund & Return Policy

Last updated: 2026

Thank you for shopping with ceepuy. We want you to be completely satisfied with your purchase. Please review our return and refund policy below.

🔄 1. Return Policy

We accept returns within 30 days of delivery.

To be eligible for a return:

• Items must be unused, unworn, and in original condition
• Items must be returned in original packaging
• Proof of purchase (order number or receipt) is required

🚫 2. Non-Returnable Items

The following items cannot be returned:

• Final sale items
• Gift cards
• Personalized or customized products

📦 3. Return Process

To initiate a return:

1. Contact us at service@ceepuy.net
2. Provide your order number and reason for return
3. Our support team will provide return instructions

⚠️ Please do not send items back without contacting us first.

💰 4. Refund Policy

Once we receive and inspect your returned item:

• We will notify you of the approval or rejection of your refund
• If approved, refunds will be issued to your original payment method
• Processing time: 5–10 business days

💸 5. Return Shipping Cost

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• Original shipping fees are non-refundable

❗ 6. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

• Contact us within 7 days of delivery
• Provide photos as evidence

We will:

• Offer a replacement or
• Issue a full refund

⏱️ 7. Late or Missing Refunds

If you have not received your refund:

• First check your bank account again
• Contact your credit card company or payment provider
• If the issue persists, contact us

🌍 8. International Orders

For customers in Europe:

• Customs duties or VAT (if applicable) are non-refundable
• Customers are responsible for any return-related customs fees

📧 9. Contact Us

If you have any questions about returns or refunds, please contact us:

Email: service@ceepuy.net

Thank you for choosing ceepuy!